隱私政策

PRIVACY POLICY

Last updated: September 30, 2026

RetroClaws is operated by Yangrena Inc, a corporation incorporated in Wyoming, United States. In this Privacy Policy, “RetroClaws,” “we,” “us,” and “our” refer to Yangrena Inc operating the RetroClaws store.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit RetroClaws.com, create an account, place an order, contact us, submit a review or photograph, interact with our advertising, or otherwise use our services (collectively, the “Services”).

Yangrena Inc is responsible for the personal information we process as described in this Privacy Policy and acts as the data controller where that term applies under applicable law.

By using the Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will request it separately. This Privacy Policy does not limit any rights available to you under applicable privacy or consumer protection laws.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information:

• Contact and identity information: Name, email address, telephone number, billing address, shipping address, and account details.

• Order and transaction information: Products viewed or purchased, size and color selections, order history, discounts, returns, refunds, payment status, and limited payment details provided to us by payment processors. Complete payment-card information is generally processed directly by our payment providers and is not stored by us.

• Device and online activity information: IP address, browser type, device identifiers, operating system, time zone, approximate location derived from your IP address, referring pages, pages viewed, links clicked, shopping-cart activity, and interactions with our website, emails, or advertisements.

• Customer service information: Messages, chat records, emails, photographs, order details, and other information you provide when requesting support, a return, an exchange, or a refund.

• User-generated content: Product reviews, ratings, display names, photographs, videos, captions, and other content you choose to submit.

• Marketing information: Email subscription status, consent records, advertising interactions, campaign source, and your communication and cookie preferences.

• Fraud and security information: Information used to authenticate accounts, protect payments, prevent fraud, investigate suspicious activity, and secure our Services.

• Other information you voluntarily provide: Any additional information included in forms, surveys, promotions, reviews, or communications with us.

Some information is necessary to process and deliver an order. If you do not provide the required contact, shipping, or payment information, we may be unable to accept or fulfill your order.

1. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

• Directly from you, including when you place an order, create an account, subscribe to marketing, contact customer service, or submit a review;

• Automatically through cookies, pixels, local storage, server logs, and similar technologies when you use our Services;

• From Shopify, payment providers, shipping carriers, fulfillment and warehouse partners, fraud-prevention providers, and other service providers involved in a transaction;

• From advertising and marketing partners, including Meta, when you interact with our advertisements or when permitted tracking technologies are active; and

• From public or lawful sources when necessary to prevent fraud, protect our rights, or comply with applicable law.

1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Operate, maintain, and improve our website and Services;

• Process payments, confirm orders, manufacture or prepare products, arrange delivery, and provide order updates;

• Manage customer accounts, shopping carts, returns, exchanges, refunds, and customer support;

• Verify transactions, prevent fraud, protect accounts, and maintain website security;

• Personalize content, product recommendations, and the shopping experience;

• Measure website performance, understand customer behavior, and improve our products, marketing, and Services;

• Send transactional communications, such as order confirmations, delivery updates, security notices, and customer-service messages;

• Send promotional emails when you have consented or when otherwise permitted by applicable law;

• Measure and deliver advertising, including through Meta advertising tools, subject to your consent or opt-out rights where required;

• Display product reviews, ratings, and customer-submitted content when you choose to publish them;

• Enforce our terms, protect our legal rights, resolve disputes, and comply with legal, tax, accounting, customs, and regulatory obligations; and

• Carry out other purposes disclosed to you at the time of collection or with your consent.

1. LEGAL BASES FOR PROCESSING

Where UK data protection law or another law requiring a legal basis applies, we rely on one or more of the following:

• Contract: Processing necessary to accept, produce, deliver, return, exchange, or refund your order, or to provide requested customer service.

• Consent: Promotional emails, non-essential cookies, targeted advertising, or another activity when consent is legally required. You may withdraw your consent at any time.

• Legitimate interests: Operating and improving our business, preventing fraud, securing the Services, understanding performance, and marketing our products, provided that those interests are not overridden by your rights.

• Legal obligations: Maintaining transaction records, responding to lawful requests, handling taxes and customs, and complying with applicable laws.

1. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

We and our partners, including Shopify and Meta, may use cookies, pixels, software development kits, local storage, and similar technologies. These technologies may be used for:

• Essential functions: Checkout, account login, security, fraud prevention, shopping-cart operation, and remembering privacy choices;

• Functional features: Language, region, preferences, and enhanced website functions;

• Analytics and performance: Measuring visits, traffic sources, page performance, and website usage; and

• Advertising: Measuring campaigns, building audiences, limiting repeated advertisements, and delivering more relevant advertising.

Where required by law, we will not use non-essential cookies or advertising technologies unless you consent.

You can accept, reject, or change eligible cookie choices through the privacy controls made available on our website, such as a cookie banner or a “Cookie Preferences” link. You may also contact help@retroclaws.com for assistance with your privacy choices.

Browser settings may allow you to block or delete cookies, although disabling essential cookies may affect website functions.

Our use of the Meta Pixel and similar advertising technologies may involve sending Meta device identifiers, IP addresses, website activity, shopping activity, and purchase-event information. We do not intentionally send complete payment-card details to advertising partners.

1. ADVERTISING AND DATA SHARING CHOICES

We do not sell personal information for money. However, some US privacy laws may define the use of advertising cookies or the disclosure of online activity to advertising partners for cross-context behavioral advertising as a “sale,” “sharing,” or “targeted advertising.”

Where these rights apply, you may opt out through the privacy controls made available on our website, including a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link where provided, or by emailing help@retroclaws.com.

Where required by applicable law, we recognize applicable browser-based opt-out preference signals, such as Global Privacy Control (GPC).

Your choice may apply only to the browser and device you use, so you may need to repeat it on other browsers or devices.

We do not knowingly sell or share for targeted advertising the personal information of anyone under 16 years of age.

1. EMAIL MARKETING

If you subscribe to our emails, we may send product news, special offers, and other promotional communications. We may also send abandoned-cart reminders where you have consented or where otherwise permitted by applicable law.

You may unsubscribe at any time by selecting the unsubscribe link included in our promotional emails or by contacting help@retroclaws.com.

Unsubscribing from marketing does not stop necessary transactional messages relating to your orders, account, returns, security, or customer-service requests.

1. REVIEWS, PHOTOGRAPHS, AND OTHER PUBLIC CONTENT

Submitting a review or photograph is optional.

If you choose to publish content, your review, display name, rating, photograph, and other selected content may be visible publicly on our website and may be indexed or copied by others.

Please do not upload another person’s image or personal information unless you have permission to do so.

If we wish to use your submitted photograph in paid advertising, email marketing, or other promotional material beyond displaying and promoting the review on our Services, we will obtain any additional permission required by applicable law or the terms presented when you submit the content.

You may request removal of your submitted review or image by emailing help@retroclaws.com.

We may retain limited records when necessary for fraud prevention, dispute resolution, legal compliance, or to document that a request was completed.

1. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Shopify: Shopify hosts and operates our ecommerce store and processes personal information to provide platform, checkout, analytics, security, and related services. You can learn more at https://privacy.shopify.com/en.

• Payment providers: To authorize payments, prevent fraud, process refunds, and provide available payment methods.

• Fulfillment, warehouse, and shipping partners: To manufacture or prepare products and to package, deliver, return, or replace orders. Depending on the order and delivery location, relevant information may be processed by fulfillment facilities in Shenzhen, Los Angeles, or Hong Kong and by carriers operating in your region.

• Technology and service providers: Providers of website hosting, customer accounts, email delivery, review tools, online chat, analytics, security, fraud prevention, cloud storage, and customer support.

• Advertising and marketing partners: Including Meta, for advertising delivery, measurement, audience management, and campaign analysis, subject to applicable consent and opt-out requirements.

• Professional advisers and authorities: Accountants, legal advisers, insurers, banks, customs authorities, regulators, courts, law enforcement agencies, or other parties when necessary to comply with law or protect rights and safety.

• Business transaction recipients: Actual or potential parties to a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality measures.

• Other parties at your direction or with your consent.

Service providers may use personal information only as permitted by their contracts and applicable law. Some third parties, such as payment providers or advertising platforms, may also act as independent controllers under their own privacy policies.

1. INTERNATIONAL DATA TRANSFERS

RetroClaws serves customers in the United States, the United Kingdom including Northern Ireland, Hong Kong, and Taiwan.

We also use service providers and fulfillment facilities in multiple locations, including the United States, mainland China, and Hong Kong.

Your personal information may therefore be transferred to, stored in, or processed in a country or region other than where you live. Privacy laws in those locations may differ from those in your home jurisdiction.

Where required, we use contractual protections or other legally recognized safeguards for international transfers. We also require recipients to protect personal information in accordance with applicable law and their contractual obligations.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining transaction and tax records, processing returns or chargebacks, preventing fraud, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods vary according to the type of information, the reason it was collected, legal requirements, and whether an account or dispute remains active.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

1. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. If you believe your account or personal information has been compromised, contact help@retroclaws.com immediately.

1. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to or a copy of your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of or object to certain processing;

• Receive certain information in a portable format;

• Withdraw consent at any time, without affecting processing completed before withdrawal;

• Opt out of targeted advertising or the sale or sharing of personal information as defined by applicable law;

• Appeal a decision concerning a privacy request where applicable;

• Lodge a complaint with a competent privacy or data-protection authority; and

• Exercise your rights without unlawful discrimination.

To submit a request, email help@retroclaws.com and write “Privacy Request” in the subject line. Please state your country or region and the right you wish to exercise.

We may need to verify your identity before completing certain requests. You may use an authorized agent where permitted by law, but we may request evidence of authorization.

We will respond within the period required by applicable law.

1. ADDITIONAL INFORMATION FOR US RESIDENTS

Residents of certain US states may have rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of targeted advertising, sale, or sharing.

These rights apply only when the relevant state law applies to us and may be subject to legal exceptions.

The categories of personal information we may collect, the sources, business purposes, and categories of recipients are described in Sections 1–3 and 9 of this Privacy Policy.

We do not discriminate against you for exercising an applicable privacy right.

If California privacy law applies to us, California residents may also use an authorized agent and may opt out of sharing for cross-context behavioral advertising.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

1. ADDITIONAL INFORMATION FOR UK CUSTOMERS

Customers in the United Kingdom, including Northern Ireland, may have rights under UK data protection law, including access, correction, erasure, restriction, objection, portability, and withdrawal of consent.

You may also submit a complaint to the UK Information Commissioner’s Office. You are welcome to contact us first so that we can try to resolve your concern, but you are not required to do so before contacting the authority.

1. CHILDREN’S PRIVACY

Our Services are not directed to children under 16, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information to us without appropriate authorization, please contact help@retroclaws.com so that we can review and delete it where required.

1. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to third-party websites, social networks, payment services, or applications.

Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties outside our control.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices, technology, Services, or legal obligations.

We will post the revised Privacy Policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

1. CONTACT US

For privacy questions or to exercise your privacy rights, contact:

Operating Company: Yangrena Inc

Brand: RetroClaws

Email: help@retroclaws.com

Website: https://retroclaws.com

Company Address on File: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

The company address listed above is not a product return address. For returns or exchanges, please contact help@retroclaws.com to obtain return instructions.