Last Updated: August 17, 2026

Thank you for shopping with RetroClaws.

We are committed to providing reliable international shipping and keeping you informed throughout the delivery process. We currently ship to customers across North America, Europe, the Middle East, and Asia.

Please review the information below before placing your order.

1. Shipping Destinations

We currently ship to selected countries and regions within:

• North America

• Europe

• Middle East

• Asia

Shipping availability may vary depending on the destination, local delivery services, customs requirements, and product availability.

If your country or region is available at checkout, we are currently able to ship your order there.

2. Order Processing Time

Orders are typically processed within:

1–2 Business Days

Processing time begins after your order has been successfully placed and payment has been confirmed.

Please note that processing time is separate from shipping transit time.

Orders placed on weekends or public holidays may begin processing on the next business day.

During peak shopping periods, major promotions, holidays, or unusually high order volumes, processing may occasionally take slightly longer.

3. Estimated Shipping Time

Once your order has been processed and shipped, estimated delivery generally takes:

7–20 Business Days

This estimated delivery timeframe applies to most destinations within North America, Europe, the Middle East, and Asia.

Please note that these are estimated delivery times, not guaranteed delivery dates.

Actual delivery time may vary depending on your location, local carrier operations, customs clearance, weather conditions, public holidays, and other circumstances outside our reasonable control.

4. How Delivery Time Is Calculated

Your total estimated delivery time consists of:

Order Processing Time + Shipping Transit Time

For example:

1–2 Business Days Processing
+
7–20 Business Days Shipping

Once your order has shipped, you will receive tracking information when available.

5. Business Days

Business days generally refer to:

Monday through Friday

Weekends and public holidays are not normally counted as business days.

Local holidays in your destination country may also affect delivery times.

6. Order Tracking

Once your order has been shipped, we will provide tracking information whenever available.

You may receive a shipping confirmation email containing your:

Tracking Number
Tracking Link
Shipping Carrier Information

Please allow some time for the tracking system to update after your package has been handed over to the shipping carrier.

In some cases, tracking information may take 24–72 hours to show the latest shipping status.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

7. International Shipping

We ship internationally to customers across multiple regions.

International orders may pass through several logistics facilities before reaching the final destination.

Depending on your country, your package may be transferred from an international shipping provider to a local postal or courier service for final delivery.

This may occasionally cause tracking information to change or temporarily stop updating while the package is being transferred between carriers.

8. Customs, Duties & Import Requirements

International shipments may be subject to customs inspections, import procedures, taxes, duties, or other requirements imposed by your destination country.

Customs clearance times vary by country and may occasionally affect delivery time.

Customers are responsible for providing accurate information that may be required for customs clearance or local delivery.

If additional information is required by the carrier or customs authority, please provide it as soon as possible to avoid unnecessary delays.

Any applicable import duties, taxes, or customs charges will be handled according to the information presented at checkout and the requirements of the destination country.

9. Possible Shipping Delays

While most orders arrive within the estimated timeframe, occasional delays may occur.

Possible causes include:

• Customs inspections or clearance delays

• Severe weather

• Public holidays

• Peak shopping seasons

• High carrier volume

• Transportation disruptions

• Local postal delays

• Incorrect or incomplete shipping information

• Remote delivery locations

• International logistics disruptions

• Events outside our reasonable control

If your order is taking longer than expected, please contact our customer support team and we will help investigate the shipment.

10. Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full Name
Street Address
Apartment / Unit Number
City
State / Province
Postal / ZIP Code
Country / Region
Phone Number

before completing checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

11. Incorrect or Incomplete Addresses

If a package cannot be delivered because the shipping information provided at checkout was incorrect or incomplete, the package may be returned, delayed, or held by the carrier.

If this happens, please contact our customer support team.

We will review the situation and help determine the best available solution.

12. Multiple Packages

Depending on product availability, fulfillment location, or logistics arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive:

Multiple Packages
Multiple Tracking Numbers
or
Packages Arriving on Different Days

There is no need to worry if one item arrives before another.

Please check all tracking information associated with your order.

13. Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot find it, we recommend first checking:

• Around your delivery location

• With household members

• With neighbors

• With your building reception or front desk

• With the local delivery carrier

Sometimes carriers mark packages as delivered shortly before the package is physically received.

If you are still unable to locate your package, please contact our customer support team and we will assist you.

14. Lost or Significantly Delayed Packages

Your order matters to us.

If your package appears to be lost or experiences a significant delivery delay, please contact us with your:

Order Number
Full Name
Shipping Address
Tracking Number

Our customer support team will review the shipment and work with the shipping provider when appropriate.

Depending on the circumstances, we will help determine an appropriate solution.

15. Damaged or Incorrect Items

If your package arrives damaged, or you receive an incorrect or defective item, please contact us within 30 days of receiving your order.

Please provide:

Your Order Number
A Brief Description of the Problem
Photos of the Item, if applicable

Eligible orders are protected by our:

30-Day Worry-Free Guarantee

Depending on the situation, we may arrange a:

Free Replacement · Free Exchange · Free Return · Refund

We want you to feel confident ordering from us.

16. Delivery During Peak Seasons

Shipping times may be longer during major shopping periods such as:

Black Friday
Cyber Monday
Christmas & New Year
Major Public Holidays
Large Promotional Events

International carriers may experience significantly higher shipment volumes during these periods.

We recommend placing time-sensitive orders as early as possible.

17. Delivery Estimates Are Not Guaranteed

The 7–20 business day shipping timeframe is an estimate based on normal shipping conditions.

Delivery dates cannot be guaranteed because international shipments may be affected by factors outside our reasonable control.

However, if your shipment experiences an unusual or significant delay, please contact us.

We will always do our best to help.

18. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team.

RetroClaws
Website: retroclaws.com
Email: [Customer Service Email]

When contacting us regarding an existing order, please include your order number so we can assist you more quickly.

WE'RE HERE UNTIL YOUR ORDER ARRIVES.

We know that international shipping can sometimes feel uncertain.

That's why our team is here to help if something doesn't look right with your delivery.

1–2 Business Days Processing

7–20 Business Days Estimated Delivery

International Shipping

Tracking Available

30-Day Worry-Free Guarantee

ORDER WITH CONFIDENCE. WE'VE GOT YOU COVERED.