FAQ

What are your T-shirts made from?

Our T-shirts are made from 100% pure cotton. The fabric is soft, breathable, and comfortable against the skin, making it suitable for everyday wear throughout the year.

What is a washed T-shirt?

A washed T-shirt undergoes a specialized garment-washing process after construction. This treatment softens the cotton fibers, reduces surface stiffness, and creates a naturally faded, vintage-inspired appearance.

Depending on the design and color, techniques such as pigment washing, enzyme washing, or stone washing may be used to achieve the desired texture and finish.

Will every washed T-shirt have exactly the same color?

No. Due to the nature of the garment-washing and pigment-dyeing processes, slight variations in color, fading, texture, and wash patterns may occur from one garment to another.

These subtle differences are a natural characteristic of washed garments and make every T-shirt slightly unique. They are not considered manufacturing defects.

Are your T-shirts breathable?

Yes. Our T-shirts are made from 100% cotton, which offers excellent breathability and moisture absorption. The fabric allows air to circulate naturally, helping you stay comfortable during everyday wear.

Will the T-shirt shrink after washing?

Our T-shirts undergo a pre-washing process that helps stabilize the cotton fibers and minimize shrinkage. When washed according to our care instructions, the garment should maintain its original fit and shape without noticeable shrinkage.

Are your T-shirts unisex?

Yes. All of our T-shirts are designed with a unisex fit and can be worn by both men and women.

Will the actual color look exactly the same as it does online?

We make every effort to display product colors as accurately as possible. However, slight color differences may occur due to screen settings, lighting conditions, photography, and the natural variations created by the washing process.

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SIZING & FIT

What kind of fit do your T-shirts have?

Our T-shirts feature a relaxed, slightly oversized fit. They are designed to provide extra room through the chest, shoulders, and body for a comfortable and casual silhouette.

What sizes are available?

Our T-shirts are available in sizes S through 5XL. Size availability may vary depending on the specific design or color.

How should I choose my size?

For the best fit, please refer to the size chart provided on each product page and compare the measurements with a T-shirt you already own.

If you prefer a regular relaxed fit, choose your usual size. If you prefer a more oversized look, we recommend choosing one size larger.

If you are between two sizes, we generally recommend selecting the larger size for additional comfort.

Are the measurements exact?

Our garments are measured manually. A measurement difference of approximately 0.5–1.2 inches, or 1–3 centimeters, may occur due to the measurement method and the natural characteristics of cotton fabric.

Are all styles sized exactly the same?

The overall fit is consistent across our collection, but minor differences may occur between individual styles, colors, or production batches. Please check the size chart on the relevant product page before ordering.

What should I do if I am unsure about my size?

Please contact our customer support team before placing your order. Tell us your height, weight, usual size, and preferred fit, and we will be happy to recommend a suitable size.

Can I exchange my T-shirt if the size does not fit?

Yes. If the size is not right, you may request a free exchange within 30 days of receiving your order. Please contact our customer support team for assistance.

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PRINTING & DESIGN

What printing method do you use?

Our designs are printed using Direct-to-Garment, commonly known as DTG, printing technology.

DTG printing applies high-quality water-based inks directly to the cotton fibers. This process allows us to reproduce detailed artwork, smooth color transitions, and vibrant colors while maintaining the natural softness and breathability of the fabric.

Will the print feel thick or heavy?

DTG ink is absorbed directly into the cotton fibers rather than forming a thick plastic layer on top of the fabric. As a result, the print feels softer, lighter, and more breathable than many traditional transfer-printing methods.

Some designs may have a slightly textured feel, particularly when a white ink base is used on darker garments. This is a normal part of the DTG printing process.

Will the print crack, peel, or fade?

DTG prints are designed to remain durable when properly cared for. Unlike traditional heat-transfer graphics, DTG prints do not normally peel away as a separate layer.

Some gradual fading may naturally occur over time and after repeated washing. This is especially compatible with the vintage character of our washed T-shirts.

Following our care instructions will help preserve the print quality and colors.

Will the printed colors look exactly the same as they do online?

We carefully reproduce each design, but slight differences may occur due to screen settings, fabric color, cotton fiber absorption, and the washed finish of the garment.

These minor variations are normal with DTG printing on washed cotton and do not affect the overall quality of the product.

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CARE INSTRUCTIONS

How should I wash my T-shirt?

To preserve the fabric, washed finish, and printed design, please follow these care instructions:

• Turn the garment inside out before washing.

• Machine wash in cold water or at a maximum temperature of 30°C/86°F.

• Wash with similar colors.

• Use a mild, neutral detergent.

• Select a gentle washing cycle.

• Do not use bleach or harsh stain removers.

• Do not dry-clean.

• Air drying is recommended.

• If using a tumble dryer, select a low-temperature setting.

• Do not iron directly over the printed design.

Can I wash the T-shirt in a washing machine?

Yes. Our T-shirts are machine washable. We recommend turning the garment inside out and using cold water with a gentle cycle.

Can I use a tumble dryer?

Air drying is recommended because it helps protect the cotton fibers, washed finish, and printed design. If a tumble dryer is necessary, use the lowest available temperature setting.

Can I use bleach?

No. Chlorine bleach and strong stain-removing products may damage the cotton fibers, alter the washed color, and affect the printed design.

Can I iron the T-shirt?

Yes, but please use a low-temperature setting and turn the garment inside out before ironing. Do not apply the iron directly to the printed area.

Is slight fading normal?

Yes. A subtle evolution in color is a natural characteristic of pigment-dyed and garment-washed cotton. The T-shirt may develop a more personalized vintage appearance over time.

Washing it inside out in cold water will help minimize unnecessary fading.

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ORDERS, CHANGES & PAYMENTS

Can I change the size, color, or shipping address after placing an order?

Yes. You may change the size, color, or shipping address free of charge before your order has been shipped.

Please contact our customer support team as soon as possible and provide your order number and the details you would like to change.

Once the order has been shipped, we may no longer be able to modify it.

Can I cancel my order?

Yes. An order may be canceled if it has not yet been shipped.

Please contact our customer support team as soon as possible. Once the order has been shipped, it can no longer be canceled, but you may request a return after receiving it.

How long does it take to process an order?

Most orders are processed within 1–2 business days. Processing times may be slightly longer during holidays, major sales, or periods of unusually high order volume.

Why have I not received my order confirmation email?

The confirmation email may have been filtered into your spam, junk, or promotions folder.

Please check these folders and confirm that the email address entered during checkout was correct. If you still cannot find the confirmation email, contact our customer support team.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary by country or region. All payments are processed through secure and encrypted payment systems.

Is my payment information secure?

Yes. Payments are processed through secure, encrypted payment providers. We do not directly store your complete credit or debit card information.

Can I use more than one discount code?

Unless otherwise stated, only one discount code can be applied to each order. Discount codes generally cannot be combined with other discount codes or selected promotional offers.

Why is my discount code not working?

A discount code may have expired, reached its usage limit, require a minimum order value, apply only to selected products, or be restricted to one use per customer.

Please review the promotional conditions or contact our customer support team if you need assistance.

Can a discount code be applied after an order has been placed?

Discount codes must normally be entered during checkout and cannot be applied retroactively after payment has been completed. If you believe there was a technical issue, please contact our customer support team.

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SHIPPING & DELIVERY

Where do you ship?

We provide international shipping to most of our supported countries and regions. Available shipping destinations will be displayed during checkout after you enter your delivery address.

How long does delivery take?

Estimated delivery times after dispatch are:

• North America: 7–21 business days

• Europe: 7–15 business days

• Middle East: 7–10 business days

• Southeast Asia: 7–10 business days

• Other destinations: Delivery times are shown at checkout or provided by our customer support team

These timeframes are estimates and do not include order-processing time. Delivery may occasionally be affected by customs clearance, local postal services, public holidays, severe weather, or other circumstances outside our direct control.

How much does shipping cost?

Shipping costs depend on the destination, package weight, and available delivery method. The exact shipping fee will be calculated and displayed at checkout before payment.

Eligible orders of $65 or more receive free standard shipping unless otherwise stated.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 2–5 business days for the carrier’s tracking system to display the first update.

Why has my tracking information not been updated?

Tracking information may not update while a package is moving between distribution centers, awaiting customs clearance, or being transferred to a local delivery carrier.

Temporary gaps in tracking updates are normal and do not necessarily mean that the package has stopped moving.

If there has been no update for an extended period, please contact our customer support team.

Why was my order divided into multiple packages?

Some orders may be shipped separately due to product availability, warehouse location, or packaging requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees because of a split shipment.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or local handling fees depending on the destination country’s regulations.

These charges are determined by local customs authorities and, unless otherwise stated at checkout, are the responsibility of the recipient.

What happens if I entered the wrong shipping address?

Contact our customer support team immediately. We can update your shipping address free of charge if the order has not yet been shipped.

Once the package has been dispatched, we cannot guarantee that the address can be changed or that the carrier can redirect the shipment.

What should I do if my package is marked as delivered but I cannot find it?

Please check around your property, mailbox, reception area, safe delivery location, and with household members or neighbors. Carriers occasionally mark packages as delivered shortly before the final delivery is completed.

If the package still cannot be located, contact the carrier and our customer support team for further assistance.

What happens if my package is lost or damaged during delivery?

Please contact our customer support team and provide your order number, a description of the issue, and clear photographs if the package or product arrived damaged.

After verification, we will arrange an appropriate solution, such as a replacement or refund.

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RETURNS, EXCHANGES & REFUNDS

What is your return and exchange policy?

We offer free returns and exchanges within 30 days of receiving your order.

If you are not satisfied with your purchase for any reason, please contact our customer support team within the 30-day period to begin the return or exchange process.

Are all products eligible for return?

Yes. All products may be returned within the applicable 30-day return period.

For hygiene and quality-control purposes, returned items should include the original packaging whenever possible. If the product has been worn, washed, altered, or damaged after delivery, please contact our customer support team so we can review the situation individually.

Do I have to pay return shipping?

No. Eligible returns and exchanges include free return shipping. Our customer support team will provide the necessary return instructions and, where applicable, a prepaid return label.

Please do not return an item to the address shown on the original package without contacting us first, as it may not be the designated returns facility.

Do you charge a restocking or handling fee?

No. We do not charge restocking fees, return-processing fees, or handling fees for eligible returns and exchanges.

Can I return an item if I simply changed my mind?

Yes. All products are eligible for return within 30 days of delivery, including items that do not meet your expectations or no longer suit your preferences.

What should I do if the size does not fit?

Please contact our customer support team within 30 days of receiving your order. We will help you arrange a free size exchange.

What should I do if I receive an incorrect, defective, or damaged item?

Please contact our customer support team and provide:

• Your order number

• A brief description of the issue

• Clear photographs of the item

• Clear photographs of the packaging, if damaged

• Your preferred solution

After reviewing the information, we will arrange a free replacement, exchange, return, or refund as appropriate.

How do I request a return or exchange?

Contact our customer support team and provide your order number, the item you would like to return or exchange, the reason for your request, and your preferred resolution.

Our team will provide complete return or exchange instructions.

How long does it take to receive a refund?

Once the return has been received and approved, the refund will be issued to the original payment method.

Most refunds appear within 3–10 business days after processing, depending on your bank or payment provider. Original banking and payment-processing times are outside our control.

Can promotional or discounted items be returned?

Yes. Promotional and discounted products are covered by our 30-day return and exchange policy unless a specific promotion clearly states otherwise.

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CUSTOMER SUPPORT

How can I contact customer support?

You can contact us using the official customer service email address or contact form listed on our website.

To help us assist you more efficiently, please include your order number, the email address used to place the order, and a clear description of your request.

How long does it take to receive a response?

Our customer support team usually responds within 48 hours. Response times may be slightly longer during weekends, public holidays, and major promotional periods.

What information should I provide when contacting customer support?

Please include:

• Your full name

• Your order number

• The email address used for the order

• A clear description of your question or issue

• Relevant photographs or screenshots, if applicable

• Your preferred solution

Providing complete information will help our team resolve your request more quickly.