Contact information

CONTACT INFORMATION

Last updated: September 15, 2026

CONTACT RETROCLAWS

We are here to help with questions about products, sizing, orders, payments, shipping, tracking, returns, exchanges, refunds, privacy, or your customer account.

Customer Support Email: help@retroclaws.com

Website: RetroClaws.com

Online Chat: Available through our website when the chat feature is online

Email is our primary customer-support channel. We aim to respond within 6 hours.

During weekends, public holidays, promotional periods, or unusually high message volumes, responses may take longer.

ORDER AND PRODUCT QUESTIONS

For questions about an existing order, please include:

• Your order number;

• The name and email address used to place the order;

• The product concerned; and

• A clear description of your question or requested change.

Because many RetroClaws products are produced on demand, requests to change a size, color, shipping address, or cancel an order must be submitted before production begins.

Contact us as soon as possible. We will make reasonable efforts to help, but changes cannot be guaranteed after production has started.

SHIPPING AND TRACKING QUESTIONS

For shipping, tracking, delayed delivery, or missing-package questions, please include:

• Your order number;

• Your tracking number, if available;

• The delivery address shown on the order; and

• A brief description of the tracking or delivery issue.

If tracking shows that a package has been delivered but you cannot locate it, contact us immediately with your order number and tracking number.

We will assist with a carrier investigation.

RETURNS, EXCHANGES, AND REFUNDS

To request a return, exchange, or refund, email help@retroclaws.com and include:

• Your order number;

• The item or items concerned;

• The reason for the request; and

• Clear photographs if the item is damaged, defective, misprinted, or incorrect.

Please do not return an item without approval.

The correct return address will be provided after your request is reviewed and may be different from the address shown on the original package.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible.

Include clear photographs of:

• The product and affected area;

• The outer packaging;

• The inner packaging; and

• The shipping label.

Please keep the product and packaging until we confirm whether they are needed for review.

PRIVACY REQUESTS

To request access to, correction of, or deletion of your personal information, or to exercise another applicable privacy right, email help@retroclaws.com with “Privacy Request” in the subject line.

Please state your country or region and describe the right you wish to exercise.

We may need to verify your identity before completing certain requests.

KEEPING YOUR INFORMATION SECURE

Please do not send your complete payment-card number, card security code, account password, or other highly sensitive information by email or online chat.

RetroClaws will not ask you to provide your account password or complete payment-card security details through customer support.

CONTACT DETAILS

Brand: RetroClaws

Customer Support Email: help@retroclaws.com

Website: RetroClaws.com