RetroClaws Return & Refund Policy

Last updated: September 15, 2026

At RetroClaws, we want you to feel confident about every purchase. We offer a 30-day worry-free return and exchange policy for eligible items. This policy applies in addition to any mandatory consumer rights available in your country or region.

1. 30-Day Return Window

You may request a return or exchange within 30 calendar days after the item is delivered. If an order is delivered in multiple packages, the 30-day period begins separately for each item on the date that item is delivered.

After a return is approved, please send the item within 14 calendar days or within the period stated in our return instructions.

2. Return Eligibility

To qualify for a standard return or exchange, the item must:

• Be unworn other than for a reasonable try-on;

• Be unwashed, unaltered, and in its original condition;

• Be free from stains, odors, pet hair, damage, or other signs of extended use; and

• Include the original tags and packaging where reasonably possible.

We may decline a return, or reduce the refund where permitted by law, if the item shows use or damage beyond what is reasonably necessary to inspect or try it on.

Our standard catalog designs remain eligible under this policy even though they are produced on demand. Products made using customer-supplied names, photographs, text, or other personalized instructions may be non-returnable when clearly disclosed before purchase, except when they arrive damaged, defective, or incorrect.

3. How to Request a Return

To start a return, sign in to your customer account and submit a return request, or email help@retroclaws.com.

Please include:

• Your order number;

• The item or items you wish to return;

• The reason for the request; and

• Clear photographs if the item is damaged, defective, or incorrect.

We aim to respond within 6 hours. Please do not send an item back without approval. The return address might be different from the address shown on the original package and will be provided with the return instructions.

4. Free Return Shipping

RetroClaws does not charge return shipping or restocking fees for approved eligible returns.

Where available, we will provide a prepaid return shipping label. If a prepaid label is not available in your location, we will provide return instructions. With our prior written approval, you may purchase reasonable standard tracked return postage and submit the receipt to us. The approved return postage cost will be reimbursed after the return is received and inspected.

Expedited, premium, uninsured, or unauthorized shipping costs are not reimbursable unless required by law.

5. Exchanges

Eligible items may be exchanged for another available size or color at no additional standard shipping charge. Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer another available option or issue a refund to the original payment method.

For an exchange, please email help@retroclaws.com. Depending on the circumstances, we may ask you to return the original item before the replacement is sent.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, misprinted, or different from what you ordered.

Include your order number and clear photographs of the item, packaging, shipping label, and affected area. After review, we will provide an appropriate solution, which may include a free replacement, refund, or other remedy required by applicable law. In some cases, a return might not be required.

The vintage-washed process may create slight variations in shade, texture, and finish. Minor differences that do not materially depart from the product description are characteristics of the washed finish rather than defects. This does not exclude claims for items that are materially defective, damaged, or not as described.

7. Non-Returnable Items

Unless applicable law requires otherwise, we cannot accept:

• Items that have been worn beyond a reasonable try-on, washed, altered, stained, damaged, or affected by odors after delivery;

• Personalized products made using customer-supplied content or instructions, when clearly identified as non-returnable before purchase;

• Gift cards;

• Items clearly marked “Final Sale” before purchase, where such an exclusion is permitted by law; or

• Items returned without authorization or to an address not provided in our return instructions.

Items received damaged, defective, or incorrect remain covered by applicable consumer rights regardless of a Final Sale label.

8. Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrect, or unless a refund of standard delivery charges is required by applicable law.

Additional charges paid directly to a customs authority, carrier, or other third party might need to be claimed from that party and cannot always be refunded by RetroClaws.

If more than 10 business days have passed since we confirmed that your refund was issued, please contact help@retroclaws.com.

9. Order Changes and Cancellations

Because our products are produced on demand, production can begin shortly after an order is placed. An order may be changed or canceled only before production begins.

If you need to change the size, color, shipping address, or request a cancellation, email help@retroclaws.com immediately with your order number.

We will do our best to assist, but changes or cancellations cannot be guaranteed after production has started. This does not affect your eligible return rights after delivery.

Customers are responsible for providing a complete and accurate shipping address. If an order has already shipped to an incorrect address supplied at checkout, additional reshipping costs may apply.

10. Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, email help@retroclaws.com immediately and include your order number and tracking number. We aim to respond within 6 hours.

Please also check the shipping address, household members, neighbors, building reception, and any safe location used by the carrier.

We will help investigate the delivery with the carrier. If the carrier confirms that the package was lost or misdelivered for reasons not caused by an incorrect or incomplete customer-provided address, we will offer an appropriate replacement or refund.

11. Statutory Consumer Rights

This policy does not limit any mandatory rights or remedies available under applicable consumer law.

Customers in the United Kingdom, including Northern Ireland, retain their applicable statutory cancellation and consumer rights, including the right to cancel eligible online purchases within 14 days after delivery. Our 30-day policy provides an additional, longer return period for eligible items.

Where required by UK law, refunds will include the cost of standard outbound delivery, but not any additional amount paid for expedited or premium delivery.

Customers in Taiwan retain their applicable statutory rights for distance transactions, including the applicable seven-day cooling-off right. Our 30-day policy is offered in addition to those rights.

For customers in the United States, Hong Kong, and other supported locations, any mandatory local rights relating to damaged, defective, unsafe, misdescribed, or incorrectly supplied goods continue to apply.

12. Contact Us

For return, exchange, or refund questions, contact:

Email: help@retroclaws.com
Website: RetroClaws.com