Terms of Service
Last Updated: August 17, 2026
Welcome to RetroClaws.
These Terms of Service (“Terms”) govern your access to and use of retroclaws.com (the “Site”) and your purchase or use of any products, services, features, or content offered through the Site.
Throughout these Terms, the terms “RetroClaws,” “we,” “us,” and “our” refer to [Legal Business Name], the operator of RetroClaws.
The terms “you” and “your” refer to any visitor, customer, purchaser, or other user of the Site.
By visiting our Site, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our:
Privacy Policy
Shipping & Delivery Policy
Return & Refund Policy
30-Day Worry-Free Guarantee
and any other policies or notices posted on the Site.
If you do not agree with these Terms, please do not use our Site or purchase our products.
1. Online Store Terms
By using this Site, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
If you are using the Site on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
You may not use our products or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not transmit viruses, malicious code, malware, automated attacks, or any other technology intended to interfere with the operation or security of the Site.
A violation of these Terms may result in suspension or termination of access to our services.
2. Our Products
RetroClaws offers apparel, accessories, and related products, including graphic T-shirts and other fashion products.
We make reasonable efforts to accurately display product information, including:
Product designs
Colors
Materials
Sizes
Measurements
Product descriptions
Images
Prices
However, actual colors may appear slightly different depending on your screen, monitor settings, lighting, production process, fabric treatment, or other factors.
Because some of our garments feature vintage washing, distressed finishes, or other garment treatments, minor variations in color, fading, texture, or finish may occur.
These variations may be part of the intended character of the product and do not necessarily constitute a manufacturing defect.
3. Product Images and Appearance
We aim to provide product photographs and illustrations that represent our products as accurately as reasonably possible.
However, we cannot guarantee that every device will display colors or details identically.
Actual product appearance may vary slightly due to:
Screen calibration
Lighting conditions
Fabric characteristics
Garment washing
Printing processes
Manufacturing tolerances
Individual product variations
Where material differences exist between the product received and the product advertised, please contact us and we will review the issue under our applicable return, replacement, or refund policies.
4. Sizing and Fit
Sizing can vary depending on personal preference, body shape, desired fit, and garment style.
We strongly recommend reviewing the Size Guide and product measurements before placing your order.
Where available, we may provide model measurements, fit recommendations, or general sizing guidance for your convenience.
These recommendations are estimates and cannot guarantee an identical fit for every customer.
However, if the size you ordered does not fit as expected, eligible purchases are covered by our 30-Day Worry-Free Guarantee, including qualifying free size exchanges.
5. Prices
All prices displayed on the Site are shown in the currency indicated at the time of purchase.
Prices may change from time to time without prior notice.
A price change will not affect an order that we have already accepted, except where required to correct an obvious pricing or technical error and permitted by applicable law.
Prices displayed on product pages may or may not include taxes, duties, or other governmental charges depending on your location and the way those amounts are presented at checkout.
Any applicable taxes, duties, or charges will be handled according to the information provided at checkout and our Shipping & Delivery Policy.
6. Orders
Submitting an order does not necessarily mean that your order has been accepted.
After you place an order, you may receive an automated order confirmation acknowledging that we received your order.
We reserve the right, where permitted by law, to reject, cancel, or limit an order for legitimate reasons, including:
Suspected fraud or unauthorized activity
Incorrect product or pricing information
Payment authorization failure
Inventory or production availability issues
Shipping restrictions
Duplicate orders
Abuse of promotional offers
Suspected resale activity inconsistent with our policies
If we cancel an order after payment has been received, we will issue the appropriate refund.
7. Order Information
You are responsible for providing accurate and complete information when placing an order.
This includes your:
Name
Email address
Telephone number
Shipping address
Billing information
Any information necessary for delivery or customs processing
Please review your information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after an order has entered processing, production, fulfillment, or shipment.
8. Payment
You agree to provide current, complete, and accurate payment information for all purchases.
Payment may be processed by third-party payment providers.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We may use fraud prevention and payment verification tools to protect our customers and business.
An order may be delayed or cancelled if payment cannot be authorized or if additional verification is reasonably required.
9. Shipping and Delivery
Orders are processed and shipped according to the estimated timeframes provided on our Site and in our Shipping & Delivery Policy.
Estimated delivery dates are estimates rather than guarantees unless we expressly state otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
Carrier delays
Customs processing
Weather events
Natural disasters
Public holidays
Incorrect addresses
Local postal disruptions
Transportation interruptions
Other events beyond our reasonable control
If an order experiences a significant delay, please contact our customer support team and we will assist you.
Nothing in this section limits any delivery rights available to you under applicable consumer law.
10. Tracking Information
Where available, we will provide tracking information after your order has been shipped.
Tracking information is supplied by the applicable carrier or logistics provider.
Tracking updates may occasionally be delayed even when a parcel continues moving through the delivery network.
If your tracking information does not update for an extended period, please contact us for assistance.
11. International Orders
We serve customers in multiple countries and regions.
International shipments may be subject to local import rules, customs procedures, taxes, duties, identification requirements, or other requirements imposed by the destination country.
Where applicable, information regarding duties, taxes, and import arrangements will be provided at checkout or through our Shipping & Delivery Policy.
Customers are responsible for providing any information reasonably required by carriers or customs authorities to complete lawful delivery.
12. 30-Day Worry-Free Guarantee
We want you to feel confident when shopping with RetroClaws.
Eligible purchases are therefore protected by our:
30-Day Worry-Free Guarantee
If something is not right with your order, contact us within 30 days of receiving your order.
Depending on the circumstances and eligibility, we may arrange a:
Free Exchange
Free Replacement
Free Return
Refund
Our goal is simple:
Love your order — or we'll make it right.
13. Size Exchanges
Choosing clothing sizes online can sometimes be difficult.
If your eligible item does not fit as expected, contact us within 30 days of receiving your order.
Qualifying orders may receive a free size exchange in accordance with our Return & Refund Policy and 30-Day Worry-Free Guarantee.
We want you to have a product you can actually wear and enjoy.
14. Quality Problems and Defective Products
If your order arrives damaged, defective, materially different from what was ordered, or has another qualifying quality issue, please contact us promptly.
We may request:
Your order number
A description of the issue
Photographs showing the problem
Other information reasonably required to verify the issue
Once the issue has been reviewed and approved, we may provide an appropriate remedy such as:
Replacement
Exchange
Return
Refund
Eligible quality-related solutions will be provided at no additional cost to the customer in accordance with our policies and applicable law.
15. Returns and Exchanges
Eligible purchases may be returned or exchanged within 30 days of delivery, subject to our Return & Refund Policy.
Under our 30-Day Worry-Free Guarantee, qualifying returns and exchanges may include:
No restocking fees
Free eligible size exchanges
Free eligible replacement shipping
Free return shipping for qualifying returns
Specific instructions may vary depending on your location and the nature of the request.
Please contact customer support before sending a product back unless our return instructions specifically state otherwise.
16. Refunds
Approved refunds will generally be issued to the original payment method unless otherwise required or agreed.
Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
Once a refund has been submitted by us, additional processing time by your payment provider may be outside our control.
Shipping charges, duties, taxes, discounts, promotional amounts, or other charges will be handled according to our Return & Refund Policy and applicable law.
17. Statutory Consumer Rights
Our policies and commercial guarantees are intended to provide additional customer protection.
They do not exclude, restrict, or replace any mandatory consumer rights that apply to you under the laws of your country or region.
If applicable consumer law provides you with rights that are more favorable than these Terms, those mandatory rights will continue to apply.
Our 30-Day Worry-Free Guarantee is intended to operate in addition to applicable statutory rights.
18. Promotions and Discount Codes
From time to time, we may offer:
Discount codes
Sales
Bundle promotions
Free shipping offers
Limited-time promotions
Customer-specific offers
Other promotional campaigns
Unless otherwise stated:
Promotions cannot be exchanged for cash.
Promotions may not be combined with other offers.
Promotional codes may have expiration dates.
Promotions may be restricted to certain products, countries, customers, or order values.
We reserve the right to cancel or refuse a promotion where we reasonably believe there has been misuse, fraud, manipulation, or a technical error.
Any additional promotional conditions displayed at the time of the offer form part of these Terms.
19. Gift Cards and Store Credit
If we offer gift cards or store credit, additional conditions may apply.
Gift cards and store credit generally cannot be exchanged for cash except where required by law.
Expiration dates, redemption rules, transferability, and other conditions will be communicated when applicable.
20. Product Availability
Products may be available in limited quantities.
We may modify, discontinue, replace, or stop offering a product at any time.
Adding a product to your shopping cart does not reserve the product or guarantee availability.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative solution or refund the affected amount.
21. Errors and Inaccuracies
Occasionally, information on our Site may contain:
Typographical errors
Incorrect prices
Incorrect descriptions
Incorrect availability information
Technical errors
Other unintended inaccuracies
We reserve the right to correct errors and update information where permitted by applicable law.
If an error materially affects an order you have already placed, we will contact you where appropriate.
22. Customer Accounts
You may be able to create a customer account.
You are responsible for protecting your password and maintaining the confidentiality of your account credentials.
You are also responsible for activity performed through your account unless the activity occurred because of circumstances for which we are legally responsible.
Please contact us immediately if you believe your account has been accessed without authorization.
We reserve the right to suspend or close accounts reasonably believed to be associated with fraud, abuse, unlawful conduct, or violations of these Terms.
23. Reviews and User-Generated Content
You may have the opportunity to submit:
Product reviews
Ratings
Photos
Videos
Comments
Testimonials
Other content
You are responsible for content you submit.
You must not submit content that:
Is knowingly false or misleading.
Violates another person's intellectual property rights.
Contains unlawful, threatening, hateful, defamatory, obscene, or abusive material.
Contains malicious software.
Contains another person's private information without permission.
Falsely represents your identity or experience.
Where you voluntarily submit content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and distribute that content in connection with operating, promoting, and improving RetroClaws, subject to applicable privacy and consumer laws.
Where appropriate, you may contact us to request removal of customer-submitted content.
24. Intellectual Property
Unless otherwise stated, the Site and its content — including our branding, logos, website design, text, graphics, product photography, original artwork, layouts, icons, and other materials — are owned by us or used under appropriate authorization.
All applicable intellectual property rights are reserved.
You may use the Site for personal, non-commercial shopping purposes.
You may not, without authorization:
Copy substantial portions of the Site.
Reproduce or redistribute our proprietary content.
Use our branding in a misleading manner.
Create unauthorized derivative commercial materials.
Scrape or systematically extract Site content.
Use our content to falsely imply sponsorship or affiliation.
Third-party names, artwork, marks, or other intellectual property appearing on the Site remain the property of their respective owners where applicable.
25. Prohibited Uses
You may not use the Site:
For unlawful purposes.
To violate intellectual property rights.
To harass, abuse, intimidate, or harm others.
To submit false or misleading information.
To distribute malware or malicious code.
To collect personal information about others unlawfully.
To engage in phishing, scraping, crawling, or automated abuse.
To interfere with Site security.
To circumvent technical restrictions.
To commit payment fraud, refund fraud, or promotional abuse.
To place orders using unauthorized payment methods.
We may restrict access where necessary to protect our customers, business, or technology.
26. Third-Party Services and Links
Our Site may contain links to or integrations with third-party services, including:
Payment providers
Shipping carriers
Social media platforms
Advertising platforms
Analytics providers
Other websites
We do not control third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party content or practices except to the extent required by applicable law.
27. Website Availability
We aim to keep our Site accessible and functioning properly, but we cannot guarantee uninterrupted or error-free availability.
The Site may occasionally be unavailable because of:
Maintenance
Software updates
Technical failures
Hosting interruptions
Security incidents
Internet outages
Events outside our reasonable control
We may modify or discontinue portions of the Site when reasonably necessary.
28. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Site and its general informational content are provided on an “as available” basis.
We do not guarantee that the Site will always be uninterrupted, completely error-free, or free of every technical vulnerability.
Nothing in these Terms excludes warranties, guarantees, representations, remedies, or other rights that cannot legally be excluded under applicable consumer law.
29. Limitation of Liability
To the fullest extent permitted by applicable law, RetroClaws and its owners, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from your use of the Site where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.
30. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless RetroClaws and its affiliates from reasonable claims, losses, or expenses resulting from your unlawful misuse of the Site, your violation of these Terms, or your infringement of another person's rights.
This provision does not apply to the extent prohibited by applicable consumer law.
31. Force Majeure
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, to the extent permitted by law.
Such circumstances may include:
Natural disasters
Severe weather
War or civil unrest
Government actions
Labor disruptions
Transportation interruptions
Carrier disruptions
Public health emergencies
Internet or telecommunications failures
Other events beyond our reasonable control
We will make reasonable efforts to minimize the impact of such events on affected orders.
32. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.
The remaining provisions will continue in effect.
33. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
34. Entire Agreement
These Terms, together with policies and notices incorporated by reference, constitute the agreement between you and us regarding your use of the Site and purchase of our products, subject to any rights that cannot legally be excluded.
35. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
Our services
Business operations
Website functionality
Products
Legal requirements
Regulatory requirements
The revised version will be posted on this page with an updated “Last Updated” date.
Changes will apply prospectively except where otherwise required by law.
36. Governing Law
These Terms are governed by the laws of [State/Country of Legal Business Entity], without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence require otherwise.
Nothing in this section deprives consumers of mandatory protections or rights available under applicable law.
上线前这里一定要填写真实公司主体对应的司法辖区，不建议随便填 “United States”。
37. Contact Information
Questions about these Terms of Service may be sent to us at:
RetroClaws
Operated by: [Legal Business Name]
Website: retroclaws.com
Email: [Customer Service Email]
Business Address: [Business Mailing Address]
For order-related questions, please include your order number so our team can assist you more efficiently.
Our Commitment to You
At RetroClaws, we want shopping online to feel simple and comfortable.
If your order arrives with a quality issue, the size does not fit, or something is not right, contact us.
30-Day Worry-Free Guarantee
Free Size Exchange · Free Replacement · Free Eligible Return · Refund
LOVE YOUR ORDER — OR WE'LL MAKE IT RIGHT.