Terms of service

TERMS OF SERVICE

Last updated: September 30, 2026

OVERVIEW AND ACCEPTANCE

RetroClaws is operated by Yangrena Inc, a corporation incorporated in Wyoming, United States. In these Terms of Service (the “Terms”), “RetroClaws,” “we,” “us,” and “our” refer to Yangrena Inc operating the RetroClaws store.

These Terms govern your access to and use of RetroClaws.com, including all related content, features, customer accounts, products, and services we offer (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services. Purchases made through our store are transactions between you and Yangrena Inc, the company operating RetroClaws. Shopify is not the seller under your purchase contract.

By visiting the website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use the Services.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

ELIGIBILITY AND CUSTOMER ACCOUNTS

You must be at least the age of legal majority in your place of residence, or have permission from a parent or legal guardian, to place an order.

By placing an order on behalf of an organization, you confirm that you have authority to bind that organization.

You agree to provide current, complete, and accurate account, billing, and shipping information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. Please notify help@retroclaws.com promptly if you suspect unauthorized use.

We may refuse, suspend, or close an account where reasonably necessary to address fraud, security risks, unlawful conduct, or a material violation of these Terms. This does not affect rights relating to an order that has already been accepted.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. Screen settings, lighting, photography, and the vintage-washing and printing processes may cause colors, textures, placement, or finish to appear slightly different from the website images.

Minor variations in shade, washed texture, print placement, and vintage finish that do not materially differ from the product description are normal characteristics of made-to-order apparel and are not necessarily defects.

This does not limit your rights if an item is damaged, defective, unsafe, materially different from its description, or incorrectly supplied.

Product measurements and size guides are approximate and may contain reasonable manufacturing tolerances. Please review the applicable size guide before ordering.

Availability of products, colors, and sizes may change without notice.

We may change or discontinue products prospectively, but doing so will not reduce your rights regarding an order we have already accepted.

ORDERS AND CONTRACT FORMATION

Submitting an order is an offer to purchase the selected products from Yangrena Inc through the RetroClaws store.

After submission, you may receive an automatic order acknowledgement. An acknowledgement confirms that we received the order but does not always mean that the order has been finally accepted.

We accept an order when we send an acceptance or fulfillment confirmation, begin production or fulfillment, or dispatch the order, whichever occurs first. Once accepted, a sales contract is formed between you and Yangrena Inc.

We may reject or cancel an order before acceptance for reasonable reasons, including:

• Suspected fraud or unauthorized payment;

• Pricing or product-information errors;

• Inventory or production limitations;

• Delivery restrictions; or

• Violation of these Terms.

If payment has already been captured for a canceled order, we will refund the applicable amount to the original payment method.

We may limit quantities purchased per person, household, account, payment method, or order where reasonably necessary to prevent fraud, unauthorized resale, or abuse of promotions.

PRICES, CURRENCY, TAXES, AND IMPORT CHARGES

Prices and promotions may change without notice, but changes will not affect an order already accepted.

The price charged is the price displayed at checkout, subject to correction of an obvious error.

The website may display prices in a currency selected according to your location or preferences. Your bank or payment provider may apply exchange rates or foreign transaction fees that are outside our control.

Applicable sales taxes, duties, or similar charges may be collected at checkout when required or available.

Most orders are intended to arrive without additional payment being required on delivery. However, in limited cases, a local customs authority or carrier may assess an additional import charge that was not collected at checkout.

Unless checkout expressly states that all duties and taxes are included, the recipient remains responsible for legally imposed import charges to the extent permitted by applicable law.

Contact us before refusing a package because of an unexpected charge so that we can review the order and available options.

PAYMENT

You agree to provide valid payment information and authorize the applicable payment provider to charge the total amount shown at checkout.

Available payment methods may vary by country, device, currency, or provider.

Payment information is processed by third-party payment providers. We may perform or receive fraud and authorization checks before accepting an order.

A payment authorization does not guarantee final acceptance of the order.

If a payment is reversed, disputed, declined, or identified as unauthorized, we may pause or cancel fulfillment where permitted by law.

ORDER CHANGES AND CANCELLATIONS

Because our products are produced on demand, production may begin shortly after an order is submitted.

You may request a size, color, shipping-address change, or cancellation before production begins.

Email help@retroclaws.com immediately with your order number and requested change.

We will make reasonable efforts to help, but we cannot guarantee changes or cancellation after production has begun.

If an order can no longer be canceled under our voluntary cancellation process, your rights under our Return & Refund Policy and applicable consumer law remain available.

SHIPPING AND DELIVERY

We currently ship to the United States, the United Kingdom including Northern Ireland, Hong Kong, and Taiwan. Available destinations may change and are confirmed at checkout.

Orders are generally processed within 1–2 business days.

Estimated delivery is generally 7–20 business days after processing. These timeframes are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Orders may be produced or dispatched from facilities in Shenzhen, Los Angeles, or Hong Kong.

One order may be delivered in separate packages and at different times.

You are responsible for providing a complete and accurate shipping address.

If an order has already shipped to an incorrect or incomplete address supplied at checkout, additional reshipping costs may apply.

Delays may occur because of incorrect customer information, customs inspections, carrier disruptions, severe weather, public emergencies, or other events outside our reasonable control.

This does not limit our obligations as the seller or any mandatory remedy for late or failed delivery.

Please review our Shipping Policy for additional details.

RETURNS, EXCHANGES, AND REFUNDS

Eligible products are covered by our 30-Day Worry-Free Return and Exchange Policy.

Approved eligible returns have free return shipping and no restocking fee, subject to the conditions in our Return & Refund Policy.

Damaged, defective, misprinted, or incorrect items should be reported promptly with the order number and clear photographs.

Slight shade, texture, and finish variations created by the vintage-washing process are not defects when the product remains materially consistent with its description.

Our Return & Refund Policy forms part of these Terms.

Mandatory cancellation, refund, repair, replacement, or other consumer remedies continue to apply regardless of any conflicting provision.

PROMOTIONS AND DISCOUNT CODES

Promotions, discount codes, free-shipping offers, and gifts are subject to the conditions shown with the offer.

Unless expressly stated otherwise:

• An offer cannot be exchanged for cash;

• Only one discount code may be used per order;

• Offers cannot be applied retroactively to completed orders;

• Qualifying purchase amounts are calculated after discounts and before charges excluded by the promotion;

• Returns may reduce or remove eligibility for a promotion or free gift; and

• We may cancel or refuse discounts obtained through fraud, technical manipulation, duplicate accounts, or other abuse.

We may change or end a promotion prospectively. This will not remove a discount already validly applied to an accepted order.

REVIEWS, PHOTOGRAPHS, AND OTHER USER CONTENT

You may have the option to submit reviews, ratings, photographs, comments, or other content (“User Content”).

You retain ownership of your User Content.

When you submit User Content for public display, you grant Yangrena Inc a non-exclusive, worldwide, royalty-free license to host, reproduce, format, translate, display, and distribute that content through our Services and to promote the related review within our Services.

This license lasts for as long as the content is displayed or as reasonably necessary to operate the Services.

Use of a customer photograph in paid advertising, email marketing, or promotional material outside the ordinary display and promotion of reviews through our Services will be subject to any additional permission required by applicable law or the terms presented when the content is submitted.

You confirm that your User Content:

• Is truthful and based on your genuine experience where presented as a review;

• Does not infringe copyright, trademark, privacy, publicity, or other rights;

• Does not contain unlawful, threatening, abusive, discriminatory, obscene, deceptive, or malicious material;

• Does not contain malware, unauthorized advertising, or another person’s personal information without permission; and

• Does not falsely impersonate another person or organization.

We may moderate or remove User Content that violates these Terms, applicable law, or platform requirements.

Please see our Privacy Policy for information about personal information included in User Content.

PROHIBITED USES

You may not use the Services to:

• Violate any applicable law or another person’s rights;

• Commit fraud, submit false payment information, or abuse returns, promotions, or chargebacks;

• Upload malicious code or interfere with the security, operation, or availability of the Services;

• Scrape, crawl, copy, or extract content or data through automated means without authorization;

• Attempt to gain unauthorized access to accounts, systems, or networks;

• Send spam, phishing messages, or deceptive communications;

• Harass, threaten, discriminate against, or harm another person;

• Infringe intellectual-property, privacy, or publicity rights; or

• Use the Services for unauthorized commercial resale or an unlawful purpose.

We may investigate suspected misuse and take proportionate action, including restricting access, canceling affected orders, or reporting unlawful activity.

INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content—including the RetroClaws name, logos, product artwork, photographs, graphics, text, layout, and software—are owned by or licensed to Yangrena Inc or the respective rights holders and are protected by applicable intellectual-property laws.

You may access the Services and make purchases for personal, non-commercial use.

You may not reproduce, modify, distribute, sell, license, publicly display, or commercially exploit our content without prior written permission, except where applicable law permits otherwise.

No use of the Services transfers ownership of any intellectual property to you.

THIRD-PARTY TOOLS, PAYMENTS, AND LINKS

The Services may include features, payment methods, applications, or links provided by third parties.

Those services may be subject to separate terms and privacy policies.

We are not responsible for third-party services outside our reasonable control. However, this does not limit our responsibility for fulfilling our own obligations as the seller or any liability that cannot lawfully be excluded.

Please review applicable third-party terms before using an optional third-party service.

PRIVACY

Our collection and use of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that information may be processed by Shopify and other providers needed to operate the store, process payments, fulfill orders, provide customer service, and deliver permitted marketing.

Where consent is legally required for marketing or non-essential tracking, consent will be requested separately and may be withdrawn in accordance with our Privacy Policy.

ACCURACY, ERRORS, AND SERVICE AVAILABILITY

We make reasonable efforts to keep website information accurate, but occasional typographical errors, inaccuracies, omissions, technical interruptions, or outdated information may occur.

If an obvious pricing or product error affects an order, we may contact you to confirm the correct information or allow you to cancel for a full refund before fulfillment.

We will not substitute a materially different product without your agreement.

We may maintain, update, or temporarily suspend parts of the Services for operational, security, or technical reasons.

These changes will not remove rights relating to an accepted order.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, website content and optional website features are provided on an “as available” basis.

We do not guarantee that access will always be uninterrupted, error-free, or compatible with every device.

This clause does not exclude any express product promise, our obligations under an accepted order, or any mandatory warranty or consumer right relating to product quality, description, fitness, safety, delivery, repair, replacement, cancellation, or refund.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

Where permitted by law, we are not responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a purchase made primarily for personal use.

Where applicable law permits a monetary limitation, our aggregate liability relating to a particular order will not exceed the amount paid for that order.

This limitation does not apply where it would restrict a mandatory consumer remedy.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, or costs directly caused by your unlawful use of the Services, material breach of these Terms, fraud, or infringement of another person’s rights.

This section does not require a consumer to compensate Yangrena Inc for losses caused by us, our service providers, or matters for which the consumer is not legally responsible.

EVENTS OUTSIDE REASONABLE CONTROL

Neither party will be responsible for a delay or failure caused by an event outside that party’s reasonable control, including severe weather, natural disaster, epidemic, government action, war, civil unrest, labor disruption, customs interruption, carrier failure, utility outage, or widespread network failure, to the extent permitted by applicable law.

The affected party will take reasonable steps to reduce the impact.

If a delay becomes substantial, any cancellation or refund rights provided by applicable law remain available.

SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of a serious or repeated violation of these Terms, fraud, security risks, unlawful conduct, or harm to the Services or others.

Termination does not affect rights and obligations that arose before termination, including payment, fulfillment, refunds, intellectual property, liability, dispute, and privacy provisions that by their nature should continue.

APPLICABLE LAW AND DISPUTES

These Terms and any dispute relating to the Services are subject to applicable law.

Nothing in these Terms deprives a consumer of mandatory rights or the protection of mandatory laws in the consumer’s country or region of residence.

If a dispute arises, please contact help@retroclaws.com and provide the relevant order number and a description of the issue so that we can attempt to resolve it. Contacting us does not prevent you from exercising any right to seek a legal remedy.

Where applicable consumer law gives you the right to bring a claim in your local courts or use an official dispute-resolution process, these Terms do not restrict that right.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, business practices, technology, or legal requirements.

Updated Terms will be posted on this page with a revised “Last updated” date.

Changes apply prospectively unless applicable law permits or requires otherwise.

An order is generally governed by the version available when the order was placed.

SEVERABILITY, NO WAIVER, AND ASSIGNMENT

If a provision of these Terms is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure to enforce a provision is not a waiver of the right to enforce it later.

You may not transfer your rights or obligations under these Terms without our consent, except where applicable law permits otherwise.

We may transfer our rights and obligations as part of a legitimate business reorganization or sale, provided this does not reduce your mandatory consumer rights.

ENTIRE AGREEMENT AND LANGUAGE

These Terms, together with the policies and order information referenced in them, form the agreement between you and Yangrena Inc regarding the Services and replace prior communications concerning the same subject, except for any representations or rights that cannot lawfully be excluded.

Translations may be provided for convenience.

If different language versions conflict, the English version will apply to the extent permitted by applicable law.

This does not limit rights arising from information presented to you in your local language or any mandatory local-language requirement.

CONTACT US

Questions about these Terms may be sent to:

Operating Company: Yangrena Inc

Brand: RetroClaws

Email: help@retroclaws.com

Website: https://retroclaws.com

Company Address on File: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

The company address listed above is not a product return address. For returns or exchanges, please contact help@retroclaws.com to obtain return instructions.